Currently we only ship to the US contiguous 48 states. We do not deliver to P.O. Boxes, APO, FPO, US Territories and cannot deliver to islands. Also, you must have a street address.
Small Parcel Delivery: (Non-freight)
- FREE ground delivery to your door for parcel packages over $99
- Small items under $100 will be charged a flat shipping fee of $15. These items will be shipped via common domestic carrier (FedEx, UPS, USPS).
Freight Delivery Options:
FREE Curbside Shipping:
- Street level, curbside delivery.
- No un-packaging, inside delivery, assembly or installation included.
- A scheduled delivery consisting of a two-person team with a lift-gate for the delivery. Consignee must sign for the product.
- Note: There may be exceptions where the local terminal only delivers once a week to remote areas. On these rare occasions we may take up to seven days to deliver.
Threshold Delivery: $75
- Product will be delivered inside the first door of the address or the lobby of an apartment/condo, does not include set-up, installation, assembly or debris removal.
- Includes prearranged delivery day and 4 hour delivery window, customer signature at time of delivery, two (2) person delivery team, 20 minutes onsite.
- Note: There may be exceptions where the local terminal only delivers once a week to remote areas. On these rare occasions we may take up to seven days to deliver.
White Glove Delivery: $199
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Includes two (2) person team, two flights of stairs and room of choice placement.
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Includes unpacking, "light" assembly, 20 minutes onsite and debris removal.
- Mutually agreed upon delivery date and 4 hour delivery window.
- Note: There may be exceptions where the local terminal only delivers once a week to remote areas. On these rare occasions we may take up to seven days to deliver.
Extra Charges & Special Shipping Needs:
Please let us know right away if you have special shipping needs like:
- More than two flights of stairs.
- Delivery outside of regular delivery hours 8am-6pm, Mon-Fri.
- Mattress disposal (Only available with White Glove Delivery)
- Used product onsite relocation (Moving replaced item to curb or garage)
- Used product disposal (Only available for White Glove or room of choice delivery. Only for products being replaced (3 item max.)
- Weekend/holiday service (Quote)
- Florida Keys delivery
- Additional transportation costs (tolls, ferries)
- Missed appointment / refusal (Charge applies to an "on-time" service that results in no service after crew arrives at destination address. If applicable, product will be returned to local Werner terminal. ($100 fee)
Just give us a call at 800-642-1971 or email us at orders@fifthandmodern.com
Let us know what you require and we'll give you an additional total. We are grateful for your purchase and won't gouge you if you need extra shipping services.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@fifthandmodern.com
Large Items, like sofa’s, dressers, beds, chairs, tables, etc…These items will be shipped by third party freight companies. 1-5 days before the delivery, you will be contacted by the freight company to schedule your delivery. You will need to be present to inspect the delivery and sign for acceptance. If you are not available to accept the shipment during the agreed upon delivery time window, you will be responsible for any additional costs or fees for re-delivery and storage.
Note -You will need the original packaging to process a return if needed.
Cancellations:
Orders may be cancelled prior to shipping. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges an any manufacturer’s restocking fees that apply. Refunds will only be issued to the original credit card that you use when placing your order.
