Exchanges/Returns

Returns:

Before returning an item, please contact returns@fifthandmodern.com for detailed instructions on how to proceed.

We’re not happy, unless you’re happy. Please feel free to return any product for a refund within 10 days of delivery (minus all shipping costs and and in some cases manufacturer restock fees). Your refund will be credited back to the credit card originally used to purchase the order, within 3-5 business days after we receive your returned item.

For a refund, your item must be in new, unused, unassembled condition and in the original packaging (clearance and open items are not eligible for return). Please note, commercial orders are not eligible for refunds.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice even slight damage, make note of it when signing for delivery (write, “packaged damaged” when signing). If your item(s) do arrived damaged, please send photos, name and order# to returns@fifthandmodern.com and we will process an insurance claim on your behalf. If the package looks significantly damaged, you may refuse the delivery. If this happens, please notify us immediately so we can be on the lookout for the return. Upon receipt of the package, we will ship a replacement right away.

Cancellations:

Orders may be cancelled prior to shipping. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges an any manufacturer’s restocking fees that apply. Refunds will only be issued to the original credit card that you use when placing your order.